Dear Glam Gas,
I am writing to formally express my dissatisfaction regarding my recent purchase from your company. Unfortunately, my first experience has been extremely disappointing and concerning.
Upon bringing the appliance home, we completed the installation as instructed. However, the stove immediately showed multiple issues: the flame was abnormally low, one burner produced no spark, and another burner failed to ignite even with the spark. We did not interfere with the appliance in any way. A technician visited and re-adjusted the installation, after which he left.
Later, when we attempted to use the oven to bake a pizza, the wires at the back of the oven caught fire within just two minutes of operation. This incident was shocking and dangerous. The product was brand new and used exactly as intended, yet it resulted in a serious safety hazard. This experience has completely undermined our trust in the product.
When we requested a replacement, our concern was not taken seriously. Instead, we were told that technicians would be sent again for repairs. Initially, I declined because we had already paid Rs. 1,500 for repairs within the first week — which should never have been necessary for a new product. Despite this, I eventually agreed to the repair. However, the same issue has occurred again: one of the burners is once again failing to spark.
This situation has become highly frustrating. Customers purchase new appliances for convenience and peace of mind — not continuous inconvenience, expense, and safety risks. At this point, I genuinely feel that even buying from a scrap dealer would have been less troublesome than this experience.
I kindly request an immediate replacement of the appliance, or a full refund, as the product is clearly defective and unsafe for use. I hope the company will address this matter seriously and take swift action.
Sincerely,
Ana Luqman
We sincerely apologize for the inconvenience and safety concerns you have faced. Your case is being taken very seriously. Kindly share your complaint number, purchase receipt, and contact details so we can review the issue on priority and provide you with the proper solution as soon as possible.
I recently bought the Glam Gas stove and honestly, I’m really happy with it. The build feels solid, and everything works smoothly.
Staff is very friendly and polite at jauhar branch , i was dealt by salesman Yasir Shah, he helped me pick this stove and im satisfied with it.
Overall, great product and great service!
Thank You We truly appreciate your feedback and trust in Glam Gas. Your satisfaction means the world to us. Looking forward to serving you again
Thank You We truly appreciate your feedback and trust in Glam Gas. Your satisfaction means the world to us. Looking forward to serving you again
Very bad experience. After 6 months, the glass broke, and now they are not listening when I contact them. I don't recommend.
We’re sorry to hear about your issue. Please contact us so we can check your case and assist you properly:
team glam gas
0331-0102771
0331-0102770
Very bad experience. After 6 months, the glass broke, and now they are not listening when I contact them. I don't recommend.
We’re sorry to hear about your issue. Please contact us so we can check your case and assist you properly:
team glam gas
0331-0102771
0331-0102770
Thank You We truly appreciate your feedback and trust in Glam Gas. Your satisfaction means the world to us. Looking forward to serving you again
Sakoon aa gya hy is KO buy kr k...Hr trha k bartan use krty hy ..steel non stick aluminium....aam gharelu pressure cooker b...
Thank You We truly appreciate your feedback and trust in Glam Gas. Your satisfaction means the world to us. Looking forward to serving you again
I buy chef 34 in yellow colour this cooking range is very beautiful and good for baking and cooking.
Thank You We truly appreciate your feedback and trust in Glam Gas. Your satisfaction means the world to us. Looking forward to serving you again
Thank You We truly appreciate your feedback and trust in Glam Gas. Your satisfaction means the world to us. Looking forward to serving you again
Thank You We truly appreciate your feedback and trust in Glam Gas. Your satisfaction means the world to us. Looking forward to serving you again
Thank You We truly appreciate your feedback and trust in Glam Gas. Your satisfaction means the world to us. Looking forward to serving you again
Excellent performance and modern design! The suction power of the hood and the flame quality of the range are impressive. Highly recommended.
Thank You We truly appreciate your feedback and trust in Glam Gas. Your satisfaction means the world to us. Looking forward to serving you again
Thank You We truly appreciate your feedback and trust in Glam Gas. Your satisfaction means the world to us. Looking forward to serving you again
Thank You We truly appreciate your feedback and trust in Glam Gas. Your satisfaction means the world to us. Looking forward to serving you again
Thank You We truly appreciate your feedback and trust in Glam Gas. Your satisfaction means the world to us. Looking forward to serving you again
Best chimney ever! No pipe needed, easy setup, aur look bilkul luxury fanoos jaisa ✨ Kitchen ka poora look upgrade ho gaya — highly recommended! 👌
Thank You We truly appreciate your feedback and trust in Glam Gas. Your satisfaction means the world to us. Looking forward to serving you again
Your Lahore staff is very incompetent thay reply after one mouth is this your after sale service even gas leakage problem is also in you hob I am very sorry that I bought your hob . Plz peoples avoid Glam gas any product.
We sincerely apologize for the inconvenience you faced. This is not the experience we want any of our valued customers to have. Kindly share your contact number or complaint reference so our after-sales team can immediately look into your issue and resolve it on priority. Your feedback is very important to us, and we’ll make sure to improve our service experience.
03310102770/03310102771
I live near the sea where rust and corrosion are always a big problem, but after installing the Glam Gas Stainless Steel Water Heater, I can honestly say it’s been a great experience. The outer stainless-steel body is solid and completely rust-free even in humid, salty air.
Thank You We truly appreciate your feedback and trust in Glam Gas. Your satisfaction means the world to us. Looking forward to serving you again
We’re sorry to hear about your experience. Your feedback is important to us, and we truly apologize for any inconvenience caused. Please share your contact details or order information so our customer care team can reach out and resolve the issue as soon as possible.
contact 03310102770 /03310102771
assalam u alikum kindly contact 03310102770
Thank You We truly appreciate your feedback and trust in Glam Gas. Your satisfaction means the world to us. Looking forward to serving you again
Ye Glam Gas ka hob ma use kar raha hoon aur experience bohat acha raha. Flame strong aur blue hai, jaldi garam kar deta hai aur uniform heating milti hai. Knobs smooth chalti hain aur design modern aur stylish lagta hai kitchen ma. Overall product ka quality aur performance dono best hai, bohat satisfied hoon.
Thank You We truly appreciate your feedback and trust in Glam Gas. Your satisfaction means the world to us. Looking forward to serving you again
Thank You We truly appreciate your feedback and trust in Glam Gas. Your satisfaction means the world to us. Looking forward to serving you again
Thank You We truly appreciate your feedback and trust in Glam Gas. Your satisfaction means the world to us. Looking forward to serving you again
بہت زبردست پراڈکٹ ہے، تینوں برنر ایک ساتھ چلتے ہیں اور فلیم بھی بہت تیز اور برابر ہے۔ خاص طور پر درمیان والا برنر بڑی دیگ یا بھاری برتن کے لیے بہترین ہے۔ ڈیزائن بھی ماڈرن اور صاف کرنے میں آسان ہے۔ پہلے دوسرے برانڈ استعمال کیے لیکن یہ واقعی پائیدار اور ہائی فلیم والا ہے۔ قیمت کے حساب سے بہت ہی اچھی کوالٹی ہے۔ میں سب کو ریکمنڈ کرتا ہوں
Thank You We truly appreciate your feedback and trust in Glam Gas. Your satisfaction means the world to us. Looking forward to serving you again